Keep your website updated, backed up and technically healthy

Monthly care plans for updates, backups, security checks and content changes - so small fixes do not pile up into expensive emergencies.

The challenge

Websites drift out of date, plugins break, and small content changes get delayed.

How Xapner approaches it

Monthly care plans cover routine technical work on a predictable schedule, with clear response times and a defined list of what is - and is not - included.

What is included

• Monthly pricing on retainer - quoted after we review your platform, plugins and change frequency
• Core, plugin and theme updates where applicable, tested before applying to live
• Regular backups with restore guidance
• Security monitoring basics and malware scan awareness
• Content change allowance per plan (text, images, minor layout tweaks)
• Uptime and speed checks with alerts on common issues
• Technical support during UK business hours - typical response within one business day; urgent outages prioritised where hosting access allows
• Exclusions stated clearly: major redesigns, new features, ecommerce catalogue work, custom development and net-new pages are quoted separately
• Hosting fees remain separate unless your agreement states otherwise

What is not included

• Hosting and domain fees, which stay with your provider
• Major redesigns, new features or new page templates (quoted separately)
• Recovery of sites with no available backup or no access credentials, without a separate assessment
• Guaranteed uptime beyond what your hosting provider commits to

Typical delivery

1. Site health review. We audit your platform, plugins, hosting access and typical change requests to recommend the right plan tier.
2. Plan and access. Monthly fee, change allowance and response expectations are agreed in writing. Secure credentials are exchanged.
3. Routine care. Updates, backups and monitoring run on schedule. Content requests are queued and completed within plan limits.
4. Report and escalate. You receive periodic summaries. Larger requests are scoped and quoted before work begins - no surprise invoices.

Typical timeline

Care plans are ongoing and monthly. A site health review comes first, then routine updates, backups and checks run on a regular cycle, with a defined response for urgent issues in the agreed plan.

Ownership and handover

You keep ownership of your website, domain and hosting accounts. Xapner works with the access you grant, and returns or revokes it whenever you ask.

Questions about this service

Is hosting included?

Hosting may be separate depending on your setup. Care plans cover maintenance work; hosting arrangements are confirmed in your agreement.

Related guides

• Website Maintenance Checklist for Business Owners — A monthly, quarterly and annual maintenance routine covering forms, backups, updates, access, security, content and ownership.
• Website Security Basics for Small Businesses — A practical owner-level security baseline covering accounts, updates, backups, forms, suppliers, monitoring and a usable incident response route.
• Website Performance Monitoring: What a Business Should Track — A business-focused monitoring plan for real user speed, availability, failed journeys, alerts and changes—without reducing performance to one score.

Next step

Compare the published GBP starting points on the pricing page, see related builds on the work page, or start a brief describing your goal, deadline and any systems that must connect. Xapner replies with a practical next step rather than an automatic quotation.